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Customer Service Training

September 13, 2022 @ 8:30 am - 11:30 am

Join Training and Development for Customer Service on Tuesday, Sept. 13 from 8:30 – 11:30 a.m. 

Gain the communication skills needed to help meet and exceed the customer’s needs and learn to provide the highest level of customer service! This training will look at all types of customers and how we can serve them better and improve ourselves.

Learning Objectives:

After this training, learners will be able to:

  • Define customer service, both internal and external
  • Recognize how attitude affects customer service
  • Exemplify active listening skills to identify customer needs
  • Build rapport while providing customer service in-person, by phone, and online
  • Better understand how to interact with challenging customers

Basic Course Outline:

1.     Introductions
2.     Who we are and what we do
3.     Establishing attitude
4.     Identifying customer needs
5.     In-person customer service
6.     Electronic customer service
7.     Customer service over the phone
8.     Working with challenging customers
9.     Going the extra mile
10.   Wrap up

 

Length: 3 hours

Sign up in HealthStream, search the Catalog for ANTHC Customer Service, click Enroll or Choose Class to register.

Join Zoom meeting at https://anthc.zoom.us/j/95634526110. For the best training experience in Zoom, T&D recommends that you use a camera and microphone to participate.

For questions regarding Customer Service, please contact Training and Development at training@anthc.org or 907-729-1301.

Details

Date:
September 13, 2022
Time:
8:30 am - 11:30 am
Event Categories:
,

Organizer

ANTHC Training and Development
Email
training@anthc.org

Venue

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Vision

Alaska Native people are the healthiest people in the world.

Mission

Optimizing health and well-being through collaborative partnerships and services.

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