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Customer Service Training
April 25, 2023 @ 9:00 am - 12:00 pm
Join Training and Development for Customer Service on Tuesday, April 25 from 9 a.m.-12 p.m.
Gain the communication skills needed to help meet and exceed the customer’s needs and learn to provide the highest level of customer service! We will be reviewing a variety of customer service challenges and how we can better serve our customers while improving ourselves in the process.
This three-hour Customer Service training topics include:
- Defining customer service, both internal and external
- Recognizing how attitude affects customer service
- Exemplifying active listening skills to identify customer needs
- Building rapport while providing customer service in-person, by phone, and online
- Better understanding how to interact with challenging customers
Sign up in HealthStream, search the Catalog for ANTHC Customer Service, click Enroll or Choose Class to register.
Join Zoom meeting at https://anthc.zoom.us/j/99575418708. For the best training experience in Zoom, T&D recommends that you use a camera and microphone to participate.
Space is limited to 16
For questions regarding Customer Service, please contact Training and Development at training@anthc.org or 907-729-1301.
