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Customer Service Training
August 15, 2023 @ 9:00 am - 12:00 pm
Join Training and Development for Customer Service on Tuesday, August 15 from 9 a.m.-12 p.m.
Gain the communication skills needed to help meet and exceed the customer’s needs and learn to provide the highest level of customer service! We will be reviewing a variety of customer service challenges and how we can better serve our customers while improving ourselves in the process.
Learning Objectives:
After this training, learners will be able to:
- Defining customer service, both internal and external
- Recognizing how attitude affects customer service
- Exemplifing active listening skills to identify customer needs
- Building rapport while providing customer service in-person, by phone, and online
- Better understanding how to interact with challenging customers
Basic Course Outline:
- Introductions
- Who we are and what we do
- Establishing attitude
- Identifying customer needs
- In-person customer service
- Electronic customer service
- Customer service over the phone
- Working with challenging customers
- Going the extra mile
- Wrap up
Length: 3 hours
Sign up in HealthStream, search the Catalog for ANTHC Customer Service, click Enroll or Choose Class to register.
Join in person or via Zoom meeting at https://anthc.zoom.us/j/95634526110. For the best training experience in Zoom, T&D recommends that you use a camera and microphone to participate.
Space is limited to 16
For questions regarding Customer Service, please contact Training and Development at training@anthc.org or 907-729-1301.
