Essential People Skills: Interpersonal Skills Training

Join Training and Development for Interpersonal Skills on Tuesday, June 6 from 9 a.m.-12 p.m.

We’ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. This training help you work towards being that unforgettable person by providing communication skills, tips on making an impact, influencing skills, starting conversations and sharing your opinions.

Learning Objectives:

After this training, you will be able to:

• Understand the difference between hearing and listening
• Identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation
• interpret what non-verbal communication is and how it can enhance interpersonal relationships
• Understand how the use of facts and emotions can help bring people to your side.
• Identify ways of sharing one’s opinions constructively.

 Basic Course Outline:

1. Introductions
2. Defining Interpersonal Skills
3. Making an impact
   1. Creating a powerful first impression
   2. Assessing a situation
4. Non-Verbal communication skills
   1. Body language
   2. Personal space and contact
   3. The signals you send to others
   4. It’s not what you say, it’s how you say it
5. Verbal communication skills
   1. Listening and hearing
   2. Asking questions effectively
   3. Powerful Communication
6. Remembering names
   1. Creating a powerful introduction
   2. Using mnemonics
7. Starting a conversation
   1. The four levels of conversation
8. Moving the conversation along
   1. Asking for examples
   2. Using repetition
   3. Using summary questions
   4. Asking for clarity and completeness
9. Influencing Skills: Bringing people to your side
   1. A dash of emotion
   2. Plenty of facts
10. Sharing your opinion
    1. Using I-messages
    2. Differing opinions

Sign up in HealthStream by searching the Catalog for Essential People Skills: Interpersonal Skills. Click Enroll or Choose Class and register.

Space is limited to 16.

For questions, contact Training and Development at training@anthc.org or 907-729-1301.