This morning, shortly after 7 am, I received a report of a door not working at 88th. I sent a request to dispatch asking for a trace on the SW main door, and Louis quickly responded with the information I needed to assess the situation. He confirmed that the card access system was functioning and returning “access granted, no entries.”
Thanks to Louis’ prompt and precise work, we were able to diagnose the issue remotely in record time. What used to be a process requiring a site visit, testing, and hours of delays to involve facilities, was resolved within 10 minutes. His ability to deliver accurate and actionable insights ensured that facilities could immediately address the hardware issue, saving time and resources for everyone involved.
Louis’ work today is a testament to the incredible growth and value that our dispatch team brings to the table. Over time, dispatch has become a key tool in keeping our campus running smoothly, consistently stepping up to challenges with expertise and efficiency. Louis is just one example of the many team members who have grown in their roles and continue to demonstrate how dispatch is an essential part of our operation.
Thank you, Louis, for your dedication and your focus on excellence. Your work makes a real impact, not just in moments like this, but every day. Keep up the amazing work—you’re helping to set a high standard for the entire team! Thank you, I appreciate you!- Ron
